Refund policy

Report cancellations

To cancel an order, contact our team with your order reference. Requests received before assessment work begins are eligible for a full refund.

Report delivery

If a purchased report cannot be provided, we arrange a refund for the affected report. Any proposed change to the agreed work or delivery date requires your approval.

Questions about your report

If information is missing from your report, contact our team with the order reference and details of your concern. We review the issue against the agreed service and confirm the resolution, including any applicable correction or refund.

Refund processing

We confirm approved refunds and the return method in writing. Processing times depend on the payment provider.

Scope of an assessment

Reports document the AI answers collected at the time of assessment. AI answers can change, and specific recommendations, rankings, traffic or sales outcomes are not guaranteed.

Website and advertising services

Cancellation and refund terms for website development and advertising services are specified in the approved project proposal.